Simple Steps To An Easy Return (United Kingdom Only)Updated 23 days ago
Step 1
Read through this page to check your item is suitable for return.
Step 2
For UK customers returns are FREE. Click the button below and follow the steps to complete your return.
Step 3
Follow the emailed instructions to print your label at home. Your courier will be selected for you based on the size and weight of your parcels. DPD labels will need to be printed out at home. If you’re return is through Royal Mail, you have the option to print at home or take the QR code to your local Post Office and they will print the label for you.
Step 4
Drop your parcel at your local drop off location. Easy peasy!
We will notify you once we’ve received and inspected your return, and then let you know if the refund was approved.
Please allow 3-5 working days for the item to get to us and a further 7 days for us to process the return and send you an email.
Once approved, please note it can take up to 10 days for your bank or credit card company to process and post the refund.
Please note: If you have not received a notification confirming that your returning parcel has safely arrived at Secret Linen Store HQ within 10 working days of posting, please let us know.